This privacy policy explains how Lady Young's Beauty & Cosmetics(“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website or get in touch with us. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Lady Young's Beauty & Cosmetics is a beauty and aesthetics clinic based at 47 Turing Drive, Bracknell, Berkshire RG12 7GF. For the purposes of data protection law, we are the data controller for the personal information you provide to us. You can contact us at info@ladyyoungsbeauty.com or 07500 503034.

What information we collect

We may collect and process the following information:

Contact detailsyou give us through our enquiry form or by email/phone — such as your name, email address, phone number and the treatment you’re interested in.
The content of your message and any correspondence between us.
Website usage data collected through analytics cookies, such as pages visited and general location — see our Cookie Policy.

Any health information relevant to a treatment (for example, on a consultation or consent form) is collected and held separately as part of your treatment records, not through this website.

How we use your information

To respond to your enquiry and provide the information you ask for.
To arrange, provide and follow up on treatments and aftercare.
To improve our website and understand how visitors use it.
To meet our legal and regulatory obligations.

Our lawful basis

We rely on your consent when you contact us and on our legitimate interests in responding to enquiries and running our business. Where we provide treatments, we also process information to perform our contract with you and to meet legal obligations.

Sharing your information

We do not sell your personal information. We only share it where necessary with trusted service providers who help us run our website and communicate with you (for example, our email and booking providers), and where required by law. Our contact form is handled through Microsoft’s email service, and appointment booking is handled by our booking provider, Ovatu.

How long we keep it

We keep enquiry correspondence only for as long as necessary to deal with your request and for our legitimate business records, after which it is securely deleted. Treatment records are kept for the period required by our insurers and applicable regulations.

Your rights

Under UK data protection law you have the right to:

access the personal information we hold about you;
ask us to correct information that is inaccurate;
ask us to delete your information in certain circumstances;
object to or restrict how we process your information; and
withdraw consent at any time.

To exercise any of these rights, please contact us at info@ladyyoungsbeauty.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

Privacy Policy